Stephen Hoang / Work
Case studies
Each case study tells the story of one problem: what I found, how I reasoned about it, and what changed as a result.
01 / Accessibility Testing · Remediation · Technical Collaboration
Turning Accessibility Audits into Measurable Improvements
How I helped a public transit agency tackle recurring accessibility problems through systematic testing, root-cause analysis, and developer collaboration.
Result: Approximately 75% fewer automated accessibility findings since remediation began.
Read case study: Turning Accessibility Audits into Measurable Improvements02 / Training · Program Development · Organizational Change
Making Accessibility Everyone's Responsibility
How I developed a practical training program to help employees create accessible documents and digital content as part of their everyday work.
Result: A growing accessibility training program, with 26 of 43 assigned employees completing one course by July 2026.
Read case study: Making Accessibility Everyone's Responsibility03 / Technology Strategy · Vendor Evaluation · Cost Management
Challenging the Accessibility Software Status Quo
How I made the case for a simpler, more transparent accessibility testing strategy and eliminated $5,260 in annual subscription costs.
Result: A clearer testing approach and $5,260 in eliminated annual subscription expense.
Read case study: Challenging the Accessibility Software Status Quo